FAQ

1. Are your items brand new?
All items are guaranteed brand new. We do not sell any used items, or factory defects.

2. Which methods of payment do you accept?
Credit Card and PayPal can accepted on our website.

3. What if I do not have a credit card or PayPal?
You can also place an order via email at brianatwoodcom.com@gmail.com you will be instructed to send your payment through Western Union.

4. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 7.5,you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!

5. What are the return, exchange, refund policies?
We offer a full money back guarantee on all of our product returned within 7 days of receipt.This refund does not include the cost of shipping. We also guarantee that our designer christian louboutin will not be seized by customs. If a customs officer seizes your merchandise we will replace them once. Refunds are issued in the same form in which the original payment was made and may take up to 7 business days after the receipt of goods.

6. How long can I receive items?
It usually need seven days to delivery.If you don't received your item over ten days please contact us and we will check for you.

7. How will you ship my designer shoes?
We ship all our designer shoes through courier services to your door. You will receive a tracking number so you can track the progress of your shipment.

8. Do you ship the designer shoes internationally?
We ship designer shoes anywhere in the world. We uses UPS and EMS Express Courier for all of our shipments. We always ship within 7-9 days and guarantee the arrival of all of our shipments. Please contact us if your shipment is not received in a timely manner after receiving your tracking information. We have worked with these companies for a long time and guarantee your shipment.

9. Do you charge sales tax?
No, we will send the goods as a gift to you or mark less amount of the postage,so you would not or less to pay the sales tax.

10. What should I do, if I don't receive my goods that I order from your company?
If your packages had been in customs for more than 12 days , we would attempt to have them released. If can’t , we would resend you 50% of your original order.

11. How to get your wholesale price?
We are focusing on wholesaling the goods worldwide. Summing up the different demands of our customers, we would like to accept 5 pieces in one item or mix all kinds of items to offer the wholesale price! You can set up a trial order to inspect the high quality of our products and our best service. Any dissidence please consults with our sales staff.

12. Are all products showed in the website?
We are not putting every item of the designer louboutin on this site now.If you are looking for other style which is not displayed on this site,please tell us which one you like,and we can supply most of them to you.

13. How to know whether the products you ordered has been sent or not.
After we receipt your payment,we will send the products which you ordered to you within 24-36 hours,Please note check your email,also we will send the parcel tracking number to your email,you can check the mailing status of products through the tracking number.

14. About cancel the order and refund
If you want to cancel your order and refund, we need to deduct 30% of the payments in the amount, because it is the credit card companies' handling charges from us.

15. If we send the wrong item,you should take a picture of the item sent to our email first.
If you find the products you received is not the same as the ordered one,please sent a picture of the items to our email, after confirmation it, we will give you exchange.

Excepting for your incoming order!